Common questions (FAQs)
Find common questions, answers, and troubleshooting here.
General Citect questions
Plant SCADA Server 2023 has changed its licensing system. Several users have lost their installed driver licenses. To address this, the licensing system for the drivers from begcomm has also been updated. Nowadays, Computer ID or System ID is used as the Key ID and Serial ID instead of the previously used Dongle ID. The Key ID needs to be provided to begcomm by the facility so that a new license key can be generated. This can be retrieved in the same way as before by selecting “Register” in the installation dialog box. Alternatively, the small program CitectKeyInfo can be used, which can be downloaded from the downloads page.
Citect drivers
Depending on OS version there have sometimes been problems with the decimal point when using float. This is now fixed in version 4.00.00.001 with a new special parameter “DecimalSymbol” that can be set in citect.ini.
0 = default to ‘.’ as in older versions of the trendcs driver. 1 = Forcing to be a ‘,’ typical for Swedish versions.